Privacy policy

Last updated: August 31, 2025

Moodsie™ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Moodsie™ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified data. We may collect or process the following categories of personal information, depending on how you interact with the Services and where you live:

  • Contact details: name, address, billing address, shipping address, phone number, email.
  • Financial information: payment card details, payment confirmations, transaction history.
  • Account information: username, password, preferences, settings.
  • Transaction information: items viewed, cart contents, wishlists, purchases, returns.
  • Communications: details you provide in customer support or inquiries.
  • Device information: device, browser, IP address, unique identifiers.
  • Usage information: how you interact with and navigate the Services.

Sources of Personal Information

We may collect personal information:

  • Directly from you, such as when you create an account or place an order.
  • Automatically, through cookies, pixels, and similar technologies.
  • From service providers, such as payment processors, shipping carriers, or marketing platforms.
  • From business partners or other third parties.

How We Use Personal Information

Depending on how you interact with us, we may use your information to:

  • Provide, tailor, and improve the Services: process payments, fulfill orders, manage accounts, enable shipping, facilitate returns, customize your shopping experience, recommend products.
  • Marketing and advertising: send promotional emails/texts, serve targeted ads based on your browsing or purchase history.
  • Security and fraud prevention: authenticate accounts, detect and investigate fraudulent or malicious activity, protect public safety.
  • Communicate with you: provide support, respond to inquiries, send important service updates.
  • Legal obligations: comply with applicable laws, respond to legal requests, enforce our terms.

Legal Basis for Processing (UK/EEA)

If you are in the UK or European Economic Area, we rely on one or more of the following bases:

  • Contract: to fulfill our agreement with you (e.g., orders, account creation).
  • Consent: for marketing, cookies, and certain optional features.
  • Legal obligation: to comply with tax, accounting, or legal requirements.
  • Legitimate interest: to improve services, prevent fraud, secure systems.

How We Disclose Personal Information

We may share your information with:

  • Shopify, who hosts and powers our store.
  • Vendors/service providers: shipping, fulfillment, IT, payment processing, data analytics, marketing.
  • Business/marketing partners: for advertising and promotional purposes.
  • Social media integrations: when you choose to link or share via third-party platforms.
  • Corporate affiliates: within our group of companies.
  • Legal or business transactions: mergers, acquisitions, bankruptcies, or as required by law.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify may process your personal information (including data from your interactions with us and other merchants) to provide enhanced features and advertising. To learn more, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core site functionality (e.g., checkout).
  • Analyze site traffic and performance.
  • Provide personalized marketing and advertisements.

You can manage cookies via your browser settings or consent banner. Depending on where you live, you may also have the right to opt out of targeted advertising.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children under 13 years old (or under 16 years old where required by law, such as in the EU). If you believe we have collected such data, please contact us to request deletion.

Security and Retention

We implement reasonable security measures, but no system is fully secure. Information transmitted online may not be secure in transit.

We retain personal information only as long as necessary for:

  • Maintaining your account
  • Fulfilling your orders
  • Complying with legal obligations
  • Resolving disputes and enforcing agreements

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Access / Know: request a copy of your personal information.
  • Delete: request we delete your information.
  • Correct: request we correct inaccuracies.
  • Portability: request a copy of your data in portable format.
  • Opt-out of sale/sharing/targeted advertising (U.S. states like California, Virginia, Colorado).
  • Restrict / Object to processing (UK/EEA).
  • Withdraw consent (where consent is the basis for processing).

You can exercise these rights by contacting us (details below). We may need to verify your identity. Authorized agents may act on your behalf if proof of authority is provided.

We will not discriminate against you for exercising your rights.

U.S. State Privacy Rights (including California)

If you reside in California or certain other U.S. states, you may have additional rights, including:

  • Right to know what categories of data we collect and disclose.
  • Right to request deletion or correction.
  • Right to opt out of “sale” or “sharing” of personal information.
  • Right to limit use of sensitive personal information.
  • Right not to be discriminated against for exercising privacy rights.

Complaints

If you have concerns, please contact us (details below). Depending on your location, you may also lodge a complaint with your local supervisory authority:

EEA authorities: List of EU DPAs

UK authority: Information Commissioner’s Office (ICO)

International Transfers

We may transfer, store, and process personal information outside your country of residence. If we transfer data outside the UK/EEA, we rely on Standard Contractual Clauses or other approved safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and, where required, provide notice.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, you may contact us at:

Moodsie™
📧 Email: info@moodsieworld.com
📬 Address: 1820 Avenue M #489, Brooklyn, NY 11230